Institutional Knowledge
Everything the org knows that isn't written down: why the vendor contract has that clause, which valve sticks, who to actually call. Invisible on balance sheets, priced accurately by its absence.
Heard in the wild
“The layoff saved $2M in salary and lost twenty years of institutional knowledge.”
Tone check: Professional
The cheapest insurance is documentation culture and overlap hiring. The invoice for skipping both arrives during the next crisis.